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Important Information on Filing Your Claim in the Aftermath of Hurricane Melissa

We understand that the aftermath of Hurricane Melissa has brought uncertainty and hardship to many across Jamaica. Know that the CG United Team stands with you during this difficult time, fully committed to supporting your recovery.

If you have experienced loss or damage as a result of Hurricane Melissa, helping you get back on your feet is our utmost priority. We recognise the challenges you may be facing and encourage you to prioritise your safety above all else.

To get started on filing your claim, we kindly ask that you:

• Document any damage with photographs and videos, if conditions allow.

• Access our claim forms here; these forms may be completed and submitted with supporting documentation.

• Alternatively, completed claim forms and supporting documentation can be emailed to claimsjm@cgcoralisle.com or given to your broker.

If you need further assistance or clarification concerning the claims procedure, please don't hesitate to reach out—our team is available:

- By telephone at 876-633-7085

- Via email at claimsjm@cgcoralisle.com 

- You can also contact your broker directly.

For those experiencing difficulties with telephone or internet access, our office doors are always open to you for walk-in visits, Monday to Friday, from 8:30 AM to 5:00 PM.

We urge you to notify us or your broker of any losses immediately as prompt notification allows us to offer support and solutions as quickly as possible.

Thank you for trusting CG United with your insurance needs. We are committed to standing by our clients and the Jamaican community through the rebuilding journey ahead.


File a Claim

Claim

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair or replacement
  • A copy of the police report (if applicable)
  • Proof of ownership, which could be original receipts, valuations, photographs of the items, and/or bank statements.
  • For Business Interruption Claims: accounts, profit and loss statements, tax returns.

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We pay your claim (less the deductible if applicable).
  • We will let you know if anything isn’t covered.
  • We might need to visit your property (to inspect the damage or to discuss the claim with you further).
  • We might need to carry out further enquiries to validate your claim.
Fileclaim

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Arson
File-a-claim_image

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
Damage

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair or replacement
  • A copy of the police report (if applicable)
  • Proof of ownership, which could be original receipts, valuations, photographs of the items, and/or bank statements.
  • For Business Interruption Claims: accounts, profit and loss statements, tax returns.
Single Image

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We pay your claim (less the deductible if applicable).
  • We will let you know if anything isn’t covered.
  • We might need to visit your property (to inspect the damage or to discuss the claim with you further).
  • We might need to carry out further enquiries to validate your claim.

Ways you can file a claim

Envelope

Email

You can contact us and submit your documents via email. Please see the section above for the list of required documents.

Phone

Call us

Please feel free to call your local representative for assistance.

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Walk-in

Please visit your local office to receive information and personal assistance.

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