Important Information on Filing Your Claim in the Aftermath of Hurricane Melissa

We understand that the aftermath of Hurricane Melissa has brought uncertainty and hardship to many across Jamaica. Know that the CG United Team stands with you during this difficult time, fully committed to supporting your recovery.

If you have experienced loss or damage as a result of Hurricane Melissa, helping you get back on your feet is our utmost priority. We recognise the challenges you may be facing and encourage you to prioritise your safety above all else.

To get started on filing your claim, we kindly ask that you:

• Document any damage with photographs and videos, if conditions allow.

• Access our claim forms here; these forms may be completed and submitted with supporting documentation.

• Alternatively, completed claim forms and supporting documentation can be emailed to claimsjm@cgcoralisle.com or given to your broker.

If you need further assistance or clarification concerning the claims procedure, please don't hesitate to reach out—our team is available:

- By telephone at 876-633-7085

- Via email at claimsjm@cgcoralisle.com

- You can also contact your broker directly.

For those experiencing difficulties with telephone or internet access, our office doors are always open to you for walk-in visits, Monday to Friday, from 8:30 AM to 5:00 PM.

We urge you to notify us or your broker of any losses immediately as prompt notification allows us to offer support and solutions as quickly as possible.

Thank you for trusting CG United with your insurance needs. We are committed to standing by our clients and the Jamaican community through the rebuilding journey ahead.

File a Claim

Which product would you like to file a claim for?

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

Theft
Malicious and willful damage
Hit and run
If someone has been injured in the incident
Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

Information about the incident and when it happened
The police event number and the station the incident was reported to (if applicable)
Your vehicle registration number and details of any other vehicles or people involved
Details of any injuries

3. What we may ask for

Photographs of the damage
Estimates for repair
Copies of your driving licence
A copy of the police report (if applicable)
Contact details of any witnesses

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

We will establish the market value of your vehicle.
If your vehicle is considered to be a total loss (write off), we will make payment to you, less your deductible and any amount agreed for salvage you retain.
If your car can be repaired, we will usually look to pay the garage directly. If so, once the repairs are complete, you will need to pay the garage your deductible (if applicable).
If another person is at fault, we will look to recover any costs. (including the deductible)
If you are considered to be at fault, we will liaise directly with the other party/parties involved.